Our Commitment to Our Patients
The University of California and UCSF respect and aim to treat everyone with dignity and to be fair and responsible in all of our work. This is described further in UCSF Dentistry's Notice of Patient Rights and Responsibilities. You can learn more about our values and standards in the University’s Statement of Ethical Values and Standards of Ethical Conduct, as well as UCSF’s PRIDE Values and Principles of Community.
We want to hear about your experience at UCSF Dentistry. Find out how to contact us with comments, questions, or concerns. You can stay anonymous if you would like.
Notice of Nondiscrimination
UCSF Dentistry does not allow discrimination or harassment, including sexual assault and other types of sexual harassment, in any of its facilities, programs, or activities. UCSF Dentistry gives equal opportunities no matter a person’s race, religion, color, citizenship, national or ethnic origin (including limited English proficiency and primary language), ancestry, sex (including pregnancy and related conditions), gender, gender identity, gender expression, sexual orientation, physical or mental disabilities, medical condition, genetic information, marital status, age, or veteran or military status. UCSF Dentistry does not exclude people or treat them less favorably based on these protected characteristics.
To learn more about our rules against discrimination, you can read the University of California’s Anti-Discrimination Policy and our Sexual Violence and Sexual Harassment Policy.
Language, Hearing, and Visual Access Assistance and Reasonable Modifications
UCSF is committed to effective communication with our patients and their caregivers. We provide meaningful access to our programs, activities, and services free of charge and in a timely manner. For example:
- UCSF translates frequently used key documents into different languages for those whose first language is not English
- UCSF offers qualified interpreters or video remote interpreting in various languages, including American Sign Language
- UCSF provides auxiliary aids and services including information in alternate formats, like large print, recorded audio, and accessible electronic format; and support from qualified readers.
- UCSF provides reasonable modifications for qualified individuals with disabilities when necessary to afford an equal opportunity to participate in our programs, activities, and services, or to avoid discrimination on the basis of disability
Learn more about Accessibility Resources at UCSF. To request a reasonable accommodation, you can contact Patient Relations at DentalPatientRelations@ucsf.edu.
UCSF Dental Center, 707 Parnassus Ave., Box 0752, San Francisco, CA 94143, Email: DentalPatientRelations@ucsf.edu
How to Report Discrimination, Harassment, and Retaliation
If you’ve faced discrimination, harassment, or related retaliation, and you would like to file a complaint, you can contact Patient Relations, who will refer your complaint to the UCSF Office for the Prevention of Harassment and Discrimination (OPHD). You can also report directly to OPHD. Here’s how OPHD can help:
- Take your report of discrimination, harassment, or retaliation
- Explain your options
- Provide information about support resources
You can call OPHD at (415) 502-3400. You can also fill out a complaint form online, send a complaint by email, or mail a complaint to the OPHD office. OPHD keeps your information as private as possible but sometimes they might need to share details with other officials or agencies due to certain laws and policies.
If you’re dealing with sexual violence, sexual harassment, or other sexual misconduct and aren’t sure about reporting it, consider talking to confidential resources first for support, for example:
Phone: (415) 333-4357 (voicemail)
These organizations keep your information private and do not have to report it to UCSF Dentistry or the University.
If you want to report sexual violence, you can also contact the UCSF Police Department: Phone: (415) 476-6911 (emergency) or (415) 476-1414 (non-emergency)
If you prefer to report discrimination, harassment, or related retaliation to an outside agency, most accept complaints by phone, online, or in writing:
Other Complaints – Including Anonymous Reports
You may report complaints or grievances about the care or services you receive at UCSF Dentistry or any of our providers to Patient Relations.: DentalPatientRelations@ucsf.edu.
Other agencies that accept reports include:
How to Obtain Your Medical Records
You can request your medical records in person, online, or by mail. Visit Medical Records for instructions.
Patient Feedback
We want to hear about your experience at UCSF Dentistry. Find out how to contact us with comments, questions, or concerns. You can stay anonymous if you would like.
* Patient Relations is UCSF Dentistry's Section 1557 Coordinator. UCSF’s Office of Disability Access and Inclusion is UCSF Health’s Section 504 Coordinator.