Dental Patient Bill of Rights and Responsibilities
The Patient Rights and Responsibilities printed below apply to every patient in our clinics with the understanding that the University of California, San Francisco, in conformance with the applicable laws and regulations, does not discriminate on the basis of race, color, national origin, gender, handicap, sexual orientation, or age. We encourage patients to be
informed about all aspects of their care. Your dental care provider and teaching faculty are the best persons to ask about the treatment and care you receive at the school.
All Patients Of The School of Dentistry Have A Right To:
- Considerate and respectful care.
- Know the name of the dental care provider.
- Be informed of risks as well as the nature of procedures, expected benefits, and the availability of alternative methods of treatment and the risk of no treatment.
- Ask your dental provider to discuss all the treatment options regardless of coverage or cost.
- Know in advance the type and expected cost of treatment.
- Examine and receive an explanation of the statement of charges.
- Be informed of continuing dental health care requirements.
- Reasonable continuity of care and completion of treatment.
- Expect dental team members to use appropriate infection and sterilization controls.
- Privacy concerning the dental care program.
- Confidentiality of all communications and records pertaining to care. You are entitled to access the information contained in your patient record, within the limits of the law.
- Have these patient rights apply to the person who may have legal responsibility to make decisions regarding dental care on behalf of the patient.
- Treatment that meets the Standard of Care
- To express concerns or complaints about your care with the assurance that the presentation of a complaint will not compromise the quality of your care.
- Exercise these rights and have reasonable access to treatment in clinics.
As a patient at the Dental Clinics at UCSF, you also have the following Responsibilities:
- To report to the best of your knowledge, accurate and complete information regarding any matters pertaining to your health to your dental provider and other health care professionals caring for you.
- To follow the treatment plan recommended by your dental provider (subsequent to informed consent and your authorization to begin treatment)
- To keep appointments.
- To accept the consequences of your own decisions and actions, if you choose to refuse treatment or not to comply with the instructions given by the dental provider.
- To assure that your financial obligations for your health care are fufilled as promptly as possible.
- To follow Dental Clinics rules and regulations affecting patient care and conduct.
- To respect the rights and property of other patients and Dental Clinics personnel, including no cell phone use in the patient reception and treatment areas. Photos and video recording is prohibited in patient reception and treatment areas.
- To follow the UCSF smoke free policy.